If your game is freezing, crashing, failing to load, or acting unusually, we recommend trying the following steps:
Close all running apps and restart your device.
Ensure you have the latest version of the game installed.
Launch the game again.
If the issue persists after these steps, please reach out to our Support team.
When contacting us, it would be helpful if you could include the following details:
When did the problem begin? Did it start after a game update?
Does the issue occur during loading, or while you're actively playing?
What were you doing when the issue happened—spawning to a new area, defeating a specific enemy, or something else?
Is the issue recurring or random?
If possible, please attach a screenshot or video of the problem.
Additionally, if you’re experiencing crashes during gameplay, reinstalling the game may resolve the issue.