Most payments are processed instantly, and your items are delivered as soon as the purchase is confirmed. If you've been charged but haven’t received your items, please follow these steps:
Restart your game. Sometimes this is updated when the game is relaunched.
If the items still haven’t been credited, contact our Support Team for assistance.
Be sure to include a screenshot of your purchase receipt in your message. This helps us quickly verify and resolve the issue.
Please ensure your receipt clearly shows the following details:
Date and time of purchase
Product name
Price
Order number
The more complete the information, the faster we can help!
When a purchase is made through one of our merchants, you should also receive an email receipt—regardless of whether the items were added to your account. This receipt helps us track your purchase and deliver any missing content.
If you're unsure how to take a screenshot on your device, visit this [FAQ article] for guidance.
Additionally, to verify your purchase, we’ll need your Player ID. Please make sure to include it in your message.
Need help finding your Player ID? You can find instructions in this [FAQ article].
Once we receive all the necessary information, our Support Team will investigate the issue. We typically respond within 24 hours.