Below is a list of issues currently being investigated by our developers. This list will be updated regularly, and issues will be added and removed as discovered and resolved. Please note that these are not all the issues are devs are working on fixing.
If you encounter an issue or bug that is not listed here, please submit a support ticket and notify our team. We apologize in advance for any poor experiences you have , our testers and devs are hard at work to resolve the issues.
VERSION 0.90+ KNOWN ISSUES
1. Question Completion Issue
We've gotten reports of issues with Free the Slaves and Can you Dig it quests have elements you can't interact with to complete the quest. Our devs are aware of this issue and have logged a bug for it. Please contact support with your Player ID and they can assist with helping you complete the quest. We plan on temporarily disabling these quest to work out the kinks in a future update.
2. Map Auto Re-center
We’ve received reports of an issue where the map interface automatically re-centers after tapping the mini map. Our development team is aware of this issue and has logged a bug for it.
As a temporary workaround, you can exit the map view, then tap any icon in the options menu. Close the options menu immediately and then reopen the map. This should allow you to navigate the map without it re-centering automatically.
3. Invisible Wall on Sylaire's Room
We’ve received reports of an issue in the Divine Sanctum during Syl'aire's quest, where an invisible wall is preventing players from progressing forward. Our development team is aware of this issue and has already logged it as a bug for it.
As a temporary workaround, players can dash through the affected area, which will allow them to bypass the invisible wall and continue moving forward.
4. Authentication Error
Some players may receive an error when logging in to the game "Authentication failed. Guest authentication is not available."
To avoid this from happening players are encouraged to sign in to either their Google Play or Gamecenter accounts.
5. Nethermaw Descent Missing
We're aware of an issue where Nethwermaw Descent is missing for players. Our team is investibgating currently and working to resolve this as soon as possible. Thank you for your patience!
UPDATE: This is now fixed!
6. Battlepass Completion
We are aware of an issue where the option to collect the weekly battle pass remains active after already completing the requirements to collect reward.
7. Deep Sorrow Fight
There's a chance that you would not receive your completion rewards after finishing the Deep Sorrow fight. The team is already aware of this issue.
As a temporary workaround, you can restart the game and try the arena again. This should allow you to get the rewards.
8. Finish the Zendorians
The team is aware of an issue where players cannot exit the cave after defeating all 6 Zendorians (per element).
As a temporary workaround, you can open the mini-map and teleport to the closest pillar to leave the cave.